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When I close Yahoo Mail, Firefox goes blank white and I have to restart Firefox. Whats wrong?

  • 1 reply
  • 5 have this problem
  • 8 views
  • Last reply by Morbus

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The screen goes blank when signing out of Yahoo Mail. There is no error message. This does not happen with Internet Explorer. Not much else to say.

URL of affected sites

http://us.mc1139.mail.yahoo.com/mc/welcome?.gx=1&.tm=1277269519&.rand=8cqofu0c2hgam#_pg=showFolder;_ylc=X3oDMTBuYmRsbDMwBF9TAzM5ODMwMTAxNARhYwNjaGtNYWls&&.rand=2003982929&order=down&pSize=50&tt=262&hash=9479db8fa62fd80b748c3d2e967b5a26&.jsrand=1031832

All Replies (1)

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Hello James.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.