Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes without generating error report

AnonymousUser
AnonymousUser
more options

Hi,

I am facing an unusual problem with Firefox 3.6.3. Previously when i tried opening firefox it gave an error mozcrt19.dll is not a valid windows image. I re-installed a fresh copy but the problem persisted. I again re-installed it in a different directory, the mozcrt19.dll error was gone but soon as firefox open, it crashes after 4-5 seconds, and the crash reporter comes up. I tried clicking on error report link but after clicking it, the crash reporter also disappears.

I am clueless about what to do next.

Please help me!!


Firefox version : 3.6.3 Operating System : Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

Hi, I am facing an unusual problem with Firefox 3.6.3. Previously when i tried opening firefox it gave an error mozcrt19.dll is not a valid windows image. I re-installed a fresh copy but the problem persisted. I again re-installed it in a different directory, the mozcrt19.dll error was gone but soon as firefox open, it crashes after 4-5 seconds, and the crash reporter comes up. I tried clicking on error report link but after clicking it, the crash reporter also disappears. I am clueless about what to do next. Please help me!! Firefox version : 3.6.3 Operating System : Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

All Replies (3)

AnonymousUser
AnonymousUser Question owner
more options

tried clean re instal, removing registry keys etc.. but problem still exist ..

please can anyone help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable your anti-virus software to see if that helps. It may be monitoring Firefox too aggressively.

AnonymousUser
AnonymousUser Question owner
more options

Thanks a lot for ur reply cor-el but i have tried doing that also...it didnt work.....firefox is crashing even in its safe mode with everything disabled :(