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New upgrade isn't registering?

  • 4 replies
  • 0 have this problem
  • 2 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
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I have attempted to upgrade my version of Firefox at least 4 times. Every time I do, it goes through the installation process without problems. Then when I open it, and, for example, go onto Youtube, I'm still told to upgrade to the newest version. I don't know how to fix this.. Any advice? P.S. I'm not very good with computers, so simple computer lingo is appreciated :-)

This happened

Every time Firefox opened

== Whenever I attempt an update.

I have attempted to upgrade my version of Firefox at least 4 times. Every time I do, it goes through the installation process without problems. Then when I open it, and, for example, go onto Youtube, I'm still told to upgrade to the newest version. I don't know how to fix this.. Any advice? P.S. I'm not very good with computers, so simple computer lingo is appreciated :-) == This happened == Every time Firefox opened == Whenever I attempt an update.

All Replies (4)

Morbus
Morbus
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Hello Mellisa.

First, download Firefox 3.6 from getfirefox.com (the official page). It's completely free, as always. Then make sure the installer (the file you just downloaded) is stored safely in your computer in a place you can remember (the desktop works fine).

Now, go into your Windows Control Panel, then Add and Remove Programs (or something like that) and uninstall Firefox. No data will be lost.

Now open the installer you downloaded. Install Firefox as normal and open it.

All should be working correctly then.

The knowledge base article about this is http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6

rjohnson19
rjohnson19
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Hi,

Looks like a program/add-on you installed (Megaupload) is causing Firefox to tell sites its an old version.

Here is how to fix that:

  • Type about:config in the URL bar and hit Enter
  • If you see a warning, you can confirm you want to proceed.
  • In the filter textbox, type or paste in general.useragent.
  • Right-click the preferences that are bold, one line at a time, and select Reset,
  • Then restart Firefox

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using

AnonymousUser
AnonymousUser Question owner
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rjohnson19, Thank you so much! I definitely never would have thought of that.. Appreciate it a lot.

Melissa

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Your plugins list shows outdated plugin(s) with known security and stability risks. 

# Shockwave Flash 10.0 r22
# Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers

Update the Java and Flash plugin to the latest version. See http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE) http://www.adobe.com/software/flash/about/