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In WebMail, the text is readable on the screen, but when printed, crazy characters appear.

AnonymousUser
AnonymousUser
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Issue

I have another kind of problem with Firefox

Description

When I use Firefox and Earthlink webmail, I receive messages that look ok on the screen, but when I print them, crazy characters are shown on the printed page instead of the actual text that is on the screen. I tried clearing the cache, cookies and temp files and clearing the files in my computer's temporary folder using the "Start>Run>%temp%" method. Neither fix helped the problem.

Troubleshooting information

IE Tab 1.5.20090925, Java Quick Starter 1.0, Microsoft.NET Framework Assistant 1.1

Firefox version

3.5.2

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

Plugins installed

  • -IE Tab Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Java(TM) Platform SE binary
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
== Issue == I have another kind of problem with Firefox == Description == When I use Firefox and Earthlink webmail, I receive messages that look ok on the screen, but when I print them, crazy characters are shown on the printed page instead of the actual text that is on the screen. I tried clearing the cache, cookies and temp files and clearing the files in my computer's temporary folder using the "Start>Run>%temp%" method. Neither fix helped the problem. == Troubleshooting information == IE Tab 1.5.20090925, Java Quick Starter 1.0, Microsoft.NET Framework Assistant 1.1 == Firefox version == 3.5.2 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729) == Plugins installed == *-IE Tab Plug-in for Mozilla/Firefox *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *NPRuntime Script Plug-in Library for Java(TM) Deploy *Adobe PDF Plug-In For Firefox and Netscape "9.3.2" *Default Plug-in *Shockwave Flash 10.0 r45 *3.0.50106.0 *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers *Java(TM) Platform SE binary *Npdsplay dll *DRM Netscape Network Object *DRM Store Netscape Plugin

Chosen solution

There's a Bug in Firefox printing that can cause "garbled" printing with certain fonts, on certain printers. Try using File > Print Preview and see how the fonts look; if it looks good, try printing from within that Print Preview window.

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All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

There's a Bug in Firefox printing that can cause "garbled" printing with certain fonts, on certain printers. Try using File > Print Preview and see how the fonts look; if it looks good, try printing from within that Print Preview window.

AnonymousUser
AnonymousUser Question owner
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Sometimes CSS styles (or if you already have NO CLUE about what I'm saying, this will probably not be very helpful:/ ) will try to change how the page will be printed. Of WebMail I have no idea if they will try to format printing or not. Try clicking on "Tools > Page Info: Media" and see if they have any CSS. Disable them if they do. This will probably mess up you're page, but it's not permanent, so that's why I don't know if this will work or not. Then click on "File > Print". I dunno, might not work at all.

AnonymousUser
AnonymousUser Question owner
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Thanks so much to Edmeister and Matt.

The fix that Edmeister suggested seems to work!

Matt, thanks for your suggestion too, if the above stops working, I will try your suggestion, as well.

Rebadam