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In WebMail, the text is readable on the screen, but when printed, crazy characters appear.

Posted

Issue

I have another kind of problem with Firefox

Description

When I use Firefox and Earthlink webmail, I receive messages that look ok on the screen, but when I print them, crazy characters are shown on the printed page instead of the actual text that is on the screen. I tried clearing the cache, cookies and temp files and clearing the files in my computer's temporary folder using the "Start>Run>%temp%" method. Neither fix helped the problem.

Troubleshooting information

IE Tab 1.5.20090925, Java Quick Starter 1.0, Microsoft.NET Framework Assistant 1.1

Firefox version

3.5.2

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

Plugins installed

  • -IE Tab Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Java(TM) Platform SE binary
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
== Issue == I have another kind of problem with Firefox == Description == When I use Firefox and Earthlink webmail, I receive messages that look ok on the screen, but when I print them, crazy characters are shown on the printed page instead of the actual text that is on the screen. I tried clearing the cache, cookies and temp files and clearing the files in my computer's temporary folder using the "Start>Run>%temp%" method. Neither fix helped the problem. == Troubleshooting information == IE Tab 1.5.20090925, Java Quick Starter 1.0, Microsoft.NET Framework Assistant 1.1 == Firefox version == 3.5.2 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729) == Plugins installed == *-IE Tab Plug-in for Mozilla/Firefox *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *NPRuntime Script Plug-in Library for Java(TM) Deploy *Adobe PDF Plug-In For Firefox and Netscape "9.3.2" *Default Plug-in *Shockwave Flash 10.0 r45 *3.0.50106.0 *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers *Java(TM) Platform SE binary *Npdsplay dll *DRM Netscape Network Object *DRM Store Netscape Plugin

Chosen solution

There's a Bug in Firefox printing that can cause "garbled" printing with certain fonts, on certain printers. Try using File > Print Preview and see how the fonts look; if it looks good, try printing from within that Print Preview window.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • -IE Tab Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Java(TM) Platform SE binary
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40134 answers

Chosen Solution

There's a Bug in Firefox printing that can cause "garbled" printing with certain fonts, on certain printers. Try using File > Print Preview and see how the fonts look; if it looks good, try printing from within that Print Preview window.

There's a Bug in Firefox printing that can cause "garbled" printing with certain fonts, on certain printers. Try using File > Print Preview and see how the fonts look; if it looks good, try printing from within that Print Preview window.

Question owner

Sometimes CSS styles (or if you already have NO CLUE about what I'm saying, this will probably not be very helpful:/ ) will try to change how the page will be printed. Of WebMail I have no idea if they will try to format printing or not. Try clicking on "Tools > Page Info: Media" and see if they have any CSS. Disable them if they do. This will probably mess up you're page, but it's not permanent, so that's why I don't know if this will work or not. Then click on "File > Print". I dunno, might not work at all.

Sometimes CSS styles (or if you already have NO CLUE about what I'm saying, this will probably not be very helpful:/ ) will try to change how the page will be printed. Of WebMail I have no idea if they will try to format printing or not. Try clicking on "Tools > Page Info: Media" and see if they have any CSS. Disable them if they do. This will probably mess up you're page, but it's not permanent, so that's why I don't know if this will work or not. Then click on "File > Print". I dunno, might not work at all.

Question owner

Thanks so much to Edmeister and Matt.

The fix that Edmeister suggested seems to work!

Matt, thanks for your suggestion too, if the above stops working, I will try your suggestion, as well.

Rebadam

Thanks so much to Edmeister and Matt. The fix that Edmeister suggested seems to work! Matt, thanks for your suggestion too, if the above stops working, I will try your suggestion, as well. Rebadam