X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

"Firefox has stopped working" occurs frequently

Posted

Recently FireFox has begun crashing repeatedly and at unexpected times. Simply presenting me with a dialogue box saying 'FireFox has stopped working'. Vista 'tries to find a solution' but to no end.

The crashes seem to occur exclusively when new websites are opened, or when I trigger some means of new data transfer. For example, I can load a website successfully and leave it up for hours without crashing, however if I were to click a link from that page it would most likely crash.

No particular websites appear to cause the problem. Even clicking simply links from Google can cause it. Yet the same link a few moments later on a second try can work fine.

Finally, it seems that FireFox is causing other applications - that use it - to crash also. For example if I click a link that opens Windows Media Player, some times WMP will 'stop working' in the same way. If I download files and then attempt to open file location via FF's download box, Windows Explorer will 'stop working'.

I do not have any crash reports available, but help would be greatly appreciated.

Additional System Details

Installed Plug-ins

  • -Delivery Network Acceleration by BitTorrentâ„¢
  • Default Plug-in
  • Shockwave Flash 10.0 r42
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • GEPlugin
  • 3.0.50106.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

More Information

Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b}
AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
DNA 1.0.0.1 true
HP Smart Web Printing 4.60 false smartwebprinting@hp.com
Modified Preferences
Name
Value
browser.history_expire_days.mirror 180
browser.places.importBookmarksHTML false
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://bing.com
browser.startup.homepage_override.mstone rv:1.9.2.3
browser.tabs.loadInBackground false
extensions.lastAppVersion 3.6.3
general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729)
keyword.URL http://www.bing.com/search?FORM=IEFM1&q=
network.cookie.prefsMigrated true
places.last_vacuum 1276028593
privacy.clearOnShutdown.cookies false
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
security.warn_viewing_mixed.show_once false

Question owner

firefox stops working within a minute of me being on a website

Question owner

get message saying firefox has stopped working & have to reset it every time. also home page somtimes shows only text & suggests disabling page reader

ramindb 0 solutions 1 answers

I got the same problem after I installed Thunderbird. So I uninstalled it again and FF is working again.