Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

computer checked to accept all cookies but when I enter a site, cookie windows popup and ask if I want to save them?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Morbus

more options

"Accept all cookies" and "Accept third party cookies" are both checked but when I am entering a site, windows pop up asking me if I will accept certain cookies. why is this doing this when I have checked "Accept all cookies?"

"Accept all cookies" and "Accept third party cookies" are both checked but when I am entering a site, windows pop up asking me if I will accept certain cookies. why is this doing this when I have checked "Accept all cookies?"

All Replies (1)

more options

Hello.

Although possibly not related to your problem, I will remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. Furthermore, it has known bugs and security problems. I urge you to update to the latest version of Firefox, for maximum stability, performance, security and usability. You can get it for free, as always, at getfirefox.com.

As for your issue, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.