X
Tap here to go to the mobile version of the site.

Support Forum

One some sites, boxes to click on, such as "Next Step" don't appear on the screen

Posted

One some webpages, selection boxes like "Next Step" don't appear. I have to search with the cursor until the little hand appears.

This happened

A few times a week

== I began using Firefox

One some webpages, selection boxes like "Next Step" don't appear. I have to search with the cursor until the little hand appears. == This happened == A few times a week == I began using Firefox

Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • Shockwave Flash 10.0 r45

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
CA Toolbar
1.0.0.80
false
CA Link Advisor
1.0.0.80
false
{8b02914c-4e6b-4410-90e1-1a2b1b69b12d}
AI Roboform Toolbar for Firefox
6.9.98
true
{22119944-ED35-4ab1-910B-E619EA06A115}
DVDVideoSoft Menu
1.0.1
true
Modified Preferences
Name
Value
browser.history_expire_days
20
browser.history_expire_days.mirror
20
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.mstone
rv:1.9.2.3
extensions.lastAppVersion
3.6.3
font.minimum-size.x-western
12
font.size.variable.x-western
12
network.cookie.prefsMigrated
true
places.last_vacuum
1271396692
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]