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I can't download Firefox.

Posted

I tried to download Firefox and it had an error message. Then I saw where it was on the computer, and I clicked on it and it had another error.

This happened

Not sure how often

I didn't get Firefox started yet.

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; Media Center PC 5.0; SLCC1; WinNT-EVI 18.02.2010; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

Chosen solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.

You can try to download Firefox here: http://www.mozilla.com/firefox/all.html

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Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; Media Center PC 5.0; SLCC1; WinNT-EVI 18.02.2010; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)

More Information

AlleyKat 8 solutions 113 answers

Helpful Reply

Hi Bradley!

Maybe this guide can help you out: How to download and install Firefox on Windows - it has a number of tips and advices that you may find helpful, and has several links to other KB docs, troubleshooting installation.

If none of those works for you at all, please post the full text of the error messages you get, enabling us to help you identify the problem and provide a solution or workaround.


Please let us know how above works out, and if we can be of further assistance. Detailed feedback is appreciated and helps us to help more users with similar problems.

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing.

You can try to download Firefox here: http://www.mozilla.com/firefox/all.html