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Firefox closes unexpectedly and there seems to be no correlation between each time it closes.

Posted

Firefox has been closing a lot lately. Normally it wouldn't bother me much. I don't recall what I was doing each time, but I do know that it has happened only when I let it sit on a single page for a while. This time I was writing up a very long reply to something in the Gaia Online forums. I also had Facebook and a Wikia site open in different tabs. I'm displeased because I lost what I was working on, and Firefox completely froze and I was unable to copy my work. Finally it closed and I had to start it up again. There was no problem bringing it back up.

I am unable to supply Crash IDs, because I have never been asked to do this. Nothing comes up. It just closes. That's it.

I'm thinking it could be because Firefox is a complete resource hog. My CPU usage consistently goes up and down from 86-100%. I disabled Java, as I read somewhere that this may help. It hasn't. Updating Flash is out of the question, because I have frequently attempted this, yet the update never appears to work with Firefox, but it does with Internet Explorer (which I don't use because it's so slow).

I'm quite frustrated. Firefox was working perfectly for the first few months I used it. I've ran scans, and there appears to be no malware or the like. I run SuperAntiSpyware on my computer, as it was able to get rid of Vundo when nothing else I tried would (I used AVG for a while).

Additional System Details

Installed Plug-ins

  • -Shockwave Flash 9.0 r124
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Java(TM) Platform SE binary
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.46
  • iTunes Detector Plug-in
  • DivX Web Player version 1.4.0.233
  • 3.0.40624.0
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.19) Gecko/2010031422 Firefox/3.0.19

More Information

Rikaichan

Morbus 134 solutions 2338 answers

Hello Eiden.

First of all, and although possibly not related to your problem, I will remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. Furthermore, it has known bugs and security problems. I urge you to update to the latest version of Firefox, for maximum stability, performance, security and usability. You can get it for free, as always, at getfirefox.com.

As for your problem... Well... This kind of issues are, unfortunately, more common and the we'd like. Thankfully, 99% of the cases are very easy to solve. However, you do need to diagnose what your exact problem is. Do this:

  1. run Firefox in safe-mode to disable all extensions, themes and plugins. If this fixes your issues, be them with RAM or CPU usage, then you know it's a problem with plugins, themes or extensions. Proceed to number 2. If safe-mode doesn't fix the issues, then read bellow, after this list;
  2. update all extensions, themes and plugins in your Firefox. If this doesn't solve the issues, proceed to the following number;
  3. disable all extensions, themes and plugins in your Firefox (not running safe-mode). Being certain that, as in safe-mode, the problems you're having have gone away, enable one plugin at a time. You should be certain that you WANT that plugin to be enabled, so keep your overall number of plugins as low as possible. When you encounter the problems, you know you've found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you've gone through them all.
  4. enable one extension at a time. Again, be certain that you WANT that extension to be enabled, so keep your overall number of extensions as low as possible. Also, try the theme you want to have installed so see if that is what's causing the problem. When you encounter the problems, you know you've found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you've gone through them all;
  5. you're done! You've fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their author for support.

Ok, if disabling all extensions and plugins through safe-mode didn't work to bring Firefox's CPU and RAM usage to good levels, then you have different issue. The most likely scenario is that you have a third party software running on your computer that is messing with Firefox. Do as follows:

  1. try reinstalling Firefox. No data will be lost. You can get the latest version for free at getfirefox.com. If that doesn't fix the problem, proceed;
  2. do a virus/malware check on your computer. If this doesn't fix it, proceed;
  3. disable all software running in the background that you don't want to have running in the background (in windows, this is done by pressing WINDOWS+R in your keyboard, typing "msconfig" (without the commas) and pressing enter. Now, under the "Startup" tab, you can uncheck the software you don't want, and reboot your system for changes to take effect. If you're unsure of what software you want running, ask someone with more experience). If this doesn't fix your issues with Firefox, proceed;
  4. check your firewall/antivirus/security suite for enabled functions/features that you don't want and/or may be conflicting with Firefox. You'll find that these features are most likely tied to Internet Security features, such as link scanners or URL checkers and the like. If you're not sure they are conflicting with Firefox, simply try to disable them to see whether or not that's true. As long as you don't browse the web with your antivirus completely off and your firewall completely turned off, there should be no problems. If this doesn't solve the issues, proceed to the following number;
  5. check your operating system security options, mainly advanced options that are not configured by default. While it's very unlikely that this may be the cause of the problem (after all, it's the last item on the list), it's remotely possible. If this doesn't work, proceed to the following point;
  6. update your modem/router software. There have been some reports that some modem/router software may cause Firefox and other browsers to loose performance and/or stability. If updating doesn't fix your issue, try other versions of the software, if possible. If you need support with this, contact your modem/router manufacturer. If this doesn't help, proceed;
  7. clean up your OS registry, using appropriate software. Make sure you've followed my instructions correctly, but if this all doesn't work, create a new Firefox profile (this can be temporary, of course) and see if the issues persist. Report here the results, so we can't help you further.

Question owner

Hi there! Thanks for the response. I will try your suggestions.

I've had issues updating Firefox. I updated it not long ago, but it appears it didn't take. I'll attempt it again, though, at some point.

Thanks so much 8D