X
Tap here to go to the mobile version of the site.

Support Forum

My Bank's Java App's doesn't work

Posted

Dear all,

My Banks Java Apps don't work on Firefox. Is there a problem about me beeing an Apple user...???

URL of affected sites

http://www.bpiinvestimentos.pt/Simuladores/SimuladorRentabilidade.asp?sim=Fundos

Dear all, My Banks Java Apps don't work on Firefox. Is there a problem about me beeing an Apple user...??? == URL of affected sites == http://www.bpiinvestimentos.pt/Simuladores/SimuladorRentabilidade.asp?sim=Fundos

Additional System Details

Installed Plug-ins

  • -Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • http://www.facebook.com/fbplugin/
  • iPhoto6
  • DivX Web Player version 1.4.0.233
  • RealPlayer Plugin
  • 3.0.50106.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Shockwave Flash 10.0 r45
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Corrector para Português Europeu
9.10.13.0
true
pt-PT@dictionaries.addons.mozilla.org
FireFTP
1.0.8
true
Flash Video Downloader (Youtube Downloader)
2.0.6
true
artur.dubovoy@gmail.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage_override.mstone
rv:1.9.2.3
browser.tabs.warnOnClose
false
extensions.lastAppVersion
3.6.3
network.cookie.prefsMigrated
true
places.last_vacuum
1274195989
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
57
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

Morbus 135 solutions 2340 answers

Olá Luís.

If you have Java correctly installed and enabled in Firefox (check by going into Tools > Add-ons > Plugins), you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons, except Java (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

Olá Luís. If you have Java correctly installed and enabled in Firefox (check by going into ''Tools > Add-ons > Plugins''), you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons, except Java (just to check), to see if Firefox goes back to normal? Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way. If you want support for one of your add-ons, you'll need to contact its author.

Question owner

Thanks Morbus.

Unfortunately, it didn't help... the same hapens only with Java plugin enabled!

This site also doesn't work properly in Safari so... it sounds to more like a Mac Os problem (Java for Mac) rather than configurations stuff.

If someone has a work around, woul'd be very helpfull.

P.S. Please, try the site your self and check it out.

Thanks Morbus. Unfortunately, it didn't help... the same hapens only with Java plugin enabled! This site also doesn't work properly in Safari so... it sounds to more like a Mac Os problem (Java for Mac) rather than configurations stuff. If someone has a work around, woul'd be very helpfull. P.S. Please, try the site your self and check it out.
Morbus 135 solutions 2340 answers

Yes, it's working perfectly on my Windows 7 machine. You should contact BPI. Banks sometimes forget that there is more OSs other than Windows XP...

Yes, it's working perfectly on my Windows 7 machine. You should contact BPI. Banks sometimes forget that there is more OSs other than Windows XP...
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

Make sure that you have the latest Java for your OS. You may be out of luck with Mac OS X 10.4 (no Java 1.6)

http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx104release9.html

Make sure that you have the latest Java for your OS. You may be out of luck with Mac OS X 10.4 (no Java 1.6) http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx104release9.html