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I cannot log onto any website that requires a password ie internet banking.

  • 3 replies
  • 8 have this problem
  • Last reply by Morbus

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I do not have a problem browsing the internet however I am unable to log on to sites that require a password for example ebay and even my Kodak account. I'm not an expert user but have tried as much as I can to try to solve the problem but to no avail.

URL of affected sites

All Replies (3)

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Hello Julie.

Although possibly not related to your problem, I will remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. Furthermore, it has known bugs and security problems. I urge you to update to the latest version of Firefox, for maximum stability, performance, security and usability. You can get it for free, as always, at

As for your issue, try reading this support article:

But you do need to update your browser, otherwise the article will make little sense, I find.

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Ever since I've downloaded the newest version of Mozilla 3.6 it's done the same to me...anything with a password isn't working. As it is I can't even get onto my email and bank account.

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It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.