X
Tap here to go to the mobile version of the site.

Support Forum

All my bookmarks and personalized start page are GONE. Where are they and how do I get them back?

Posted

I opened Firefox & was told it had automatically updated to 3.5 (yes that is what it said). ALL my bookmarks, my bookmarks toolbar and my other two toolbars are GONE, my personalized home page is GONE. How do I get them back? VERY frustrated with Firefox which has been crashing a LOT lately, and several other updates have taken away my personalized home page. Why can we not keep these even tho you update?? Loosing my bookmarks is NOT ok with me. My Xmarks and delicious are Missing... HELP!

This happened

Just once or twice

== Firefox auto updated to version 3.5. It was ok yesterday

I opened Firefox & was told it had automatically updated to 3.5 (yes that is what it said). ALL my bookmarks, my bookmarks toolbar and my other two toolbars are GONE, my personalized home page is GONE. How do I get them back? VERY frustrated with Firefox which has been crashing a LOT lately, and several other updates have taken away my personalized home page. Why can we not keep these even tho you update?? Loosing my bookmarks is NOT ok with me. My Xmarks and delicious are Missing... HELP! == This happened == Just once or twice == Firefox auto updated to version 3.5. It was ok yesterday

Additional System Details

Installed Plug-ins

  • -Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • Gecko default plugin
  • http://www.facebook.com/fbplugin/
  • Picasa plugin.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.0 r42
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.6
  • 3.0.50106.0
  • Google Talk Browser Plugin
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

More Information

It is entirely BLANK

cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157308 answers
See http://kb.mozillazine.org/Lost_bookmarks

Question owner

Thank you, Thank you, cor-el. It took a LONG time but I finally got my bookmarks files all back.

Now, do you have a solution to get my two different tool bars back and my personalized home page that I still can't find? That would be super and I hope Firefox figures out how to make upgrades that don't annihilate things like this with each upgrade. edocsokol

Thank you, Thank you, cor-el. It took a LONG time but I finally got my bookmarks files all back. Now, do you have a solution to get my two different tool bars back and my personalized home page that I still can't find? That would be super and I hope Firefox figures out how to make upgrades that don't annihilate things like this with each upgrade. edocsokol
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157308 answers

A personalized home may have been stored in a cookie. If you have lost that cookie or the update made that cookie invalid then that home page is lost and you may have to redo it.

What kind of toolbars do you mean? Toolbars added by an extension?

From which Firefox version did you update? A previous 3.6.x version or 3.5.x or even a 3.0.x version?

A personalized home may have been stored in a cookie. If you have lost that cookie or the update made that cookie invalid then that home page is lost and you may have to redo it. What kind of toolbars do you mean? Toolbars added by an extension? From which Firefox version did you update? A previous 3.6.x version or 3.5.x or even a 3.0.x version?

Question owner

OK. It was Firefox 3.5.x that was on autoupdate (which I stopped now so I have to be asked before updating) on a Mac Book Pro (31/2 yr. old but updated with more Memory & larger hard drive (not sure I have that right, but now is 3GB Memory and 250GB hard drive Intel Core 2Duo). Using several places from the link cor-el (above) gave me, I finally found a copy of my bookmarks and have them back.

While trying to find my personalized homepage, I went to a google add-on for finance after adding several other items to a new inprogress homepage, and out of the blue, my old homepage shows up when I click on the google finance gadget! I could not believe it. And all my other stuff was on there. I immediatley saved it to my Bookmarks, to my idisk and remade it my homepage for igoogle. Now, how do you explain that? Anyway, I am now back and good to go, just scared to update to the FF 3.6x version for fear of similar problem.

The only thing missing now is the 2nd toolbar that I don't remember what it was so guess I won't miss it. The other was the NPR one which I got back from NPR website. Thanks folks!

OK. It was Firefox 3.5.x that was on autoupdate (which I stopped now so I have to be asked before updating) on a Mac Book Pro (31/2 yr. old but updated with more Memory & larger hard drive (not sure I have that right, but now is 3GB Memory and 250GB hard drive Intel Core 2Duo). Using several places from the link cor-el (above) gave me, I finally found a copy of my bookmarks and have them back. While trying to find my personalized homepage, I went to a google add-on for finance after adding several other items to a new inprogress homepage, and out of the blue, my old homepage shows up when I click on the google finance gadget! I could not believe it. And all my other stuff was on there. I immediatley saved it to my Bookmarks, to my idisk and remade it my homepage for igoogle. Now, how do you explain that? Anyway, I am now back and good to go, just scared to update to the FF 3.6x version for fear of similar problem. The only thing missing now is the 2nd toolbar that I don't remember what it was so guess I won't miss it. The other was the NPR one which I got back from NPR website. Thanks folks!

Question owner

How do I get my toolbar back at the top of my start page?

How do I get my toolbar back at the top of my start page?

Question owner

My tool bar, bookmarks and history just disappeared, where are they and does Firefox make any software that actually works? This is a Mac 10.6.4 using Firefox 3.6. It was working fine when I went to the post office I came back and got a message on my screen saying the my history and bookmarks and tool bar were gone directing to a page that wasn't any help at all!

My tool bar, bookmarks and history just disappeared, where are they and does Firefox make any software that actually works? This is a Mac 10.6.4 using Firefox 3.6. It was working fine when I went to the post office I came back and got a message on my screen saying the my history and bookmarks and tool bar were gone directing to a page that wasn't any help at all!