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I cannot play videos in Firefox, can someone help me with this

Posted

Issue

I have another kind of problem with Firefox

Description

I cannot view videos within Firefox. I have uninstalled and reinstalled it. I have deleted plugins and reinstalled some plugins, I do not know what else to try. Could someone please help? My telephone number is, (***) ***-**** Name is Pam Harbison. Thank you



(Edited by Moderator: phone number removed - c)

This happened

Every time Firefox opened

I downloaded some plugins

Firefox version

3.6.3

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Plugins installed

  • -np-mswmp
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Office Live Update v1.3
  • NPWLPG
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealArcade_NPAPI_Plugin
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Additional System Details

Installed Plug-ins

  • -np-mswmp
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Office Live Update v1.3
  • NPWLPG
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealArcade_NPAPI_Plugin
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Morbus 134 solutions 2338 answers

Hello Pam.

Go into Tools > Add-ons > Plugins and see if Flash is installed. If not, install it ( http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin ). That should let you watch YouTube videos.

If you already have Flash in your Firefox, make sure it's up to date. If it is and it still doesn't work on YouTube, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons, except Flash (just to check), to see if Firefox goes back to normal?