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I cannot print properly from the web with 64 gig computer with Windows 7; printing is fine from Internet Explorer

Posted

My new HP computer with a 64-bit operating system uses Windows 7, and internet pages do not print properly. Printing is very tiny and parts of the page are cut-off. Printing works fine from Internet Explorer.

This happened

Every time Firefox opened

== I bought the new computer

My new HP computer with a 64-bit operating system uses Windows 7, and internet pages do not print properly. Printing is very tiny and parts of the page are cut-off. Printing works fine from Internet Explorer. == This happened == Every time Firefox opened == I bought the new computer

Additional System Details

Installed Plug-ins

  • -Zylom Plugin
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 3.0.40624.0
  • NPWLPG
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Message is "HP Smart Web Printing 4.60 Not compatible with Firefox 3.6.3." The "Enable" tab is not available. Only other add-ons are Java and Norton IPS 2.0

the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40140 answers

Chosen Solution

See this: [http://kb.mozillazine.org/Problems_printing_web_pages]

Question owner

Thank you, edmeister. This article helped me solve the problem - the correct paper size was not selected.

I appreciate the quick response.

Thank you, edmeister. This article helped me solve the problem - the correct paper size was not selected. I appreciate the quick response.