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from crash report i foundmodules(2) with no versions .what next ?

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  • Last reply by Moses

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Firefox crashes when I try to open it .Following your instructions I have found the crash ID and the modules with no version no's.What do I do next ? Help please.

Crash ID(s)

d692734b-d7fc-4e90-ae40-d85e62100518

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

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It appears you have malware or spyware installed or your PC. Use these links to get rid of them. Remember to run all of them

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx