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Unable to copy from Firefox into Microsoft Works Word Processor using Window 7 OS


Using Windows 7 OS, AVG antivirus, how can I copy & paste from Firefox into the Microsoft Works Word Processor - I get the error message "Microsft Works encountered a problem and must close.."

This happened

Every time Firefox opened

== any time I tried to to paste - it is a consistent glitch

Additional System Details

Installed Plug-ins

  • -nphpclipbook
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20100401 Firefox/3.6.3

More Information

All I found listed was a similar problem with Windows Vista - my OS is Windows 7 ?

Morbus 134 solutions 2338 answers

Hi Kathie.

Can you copy from Firefox into other software, like notepad, for instances?

If you can, maybe it's not a problem with Firefox itself... In any case, if you can paste into notepad, you can copy from Firefox into notepad, and then from notepad into word, until this problem is solved.

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10762 solutions 96861 answers

Helpful Reply

Try to use Edit > Paste Special in Works.

Question owner

It's not your browser because I use Google chrome and I have the exact same problem except it doesn't give any warning, it just closes.

Helpful Reply

No - I finally called Dell - I can only use "copy-paste special-unformatted text" this will not copy illustrations - to do that:I have to use Paint, edit the image down, save, THEN paste into my document... Not an optimum solution, IMHOP !