Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i dont know why firefox keeps on craching while im surfing and loading pages? i get always the latest updates.please help.

  • 2 replies
  • 1 has this problem
  • Last reply by rjohnson19

more options

i have a problem with FireFox keeps on crashing while i am surfing and loading pages. i always do the latest updates and i have the recent version.i would like to get help please.

All Replies (2)

more options

Do you see a Mozilla Crash Reporter dialog when you crash?

For us to see your crash report that you have submitted:

  1. Go to about:crashes in the Location Bar.
  2. Copy the blue links (beginning with bp-) and paste them here.

Do you have this problem when running in Firefox Safe Mode? Don't select anything right now, just use "Continue in Safe Mode."

If it does not occur in Safe Mode, an extension is at fault. To find out which one, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.