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Can someone help me when Firefox closes randomly it removes all the cookies and cache, and I am not able to restore lost tabs...?

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For a while now Firefox has randomly shut down for reasons unknown. Sometimes windows reports the error but not always. When I start Firefox back up again, it does not restore my tabs. Also as an added bonus it deletes the cookies and cache, and I don't know why. Furthermore this occurrence has become more and more frequent. Just in the last hour along before writing this complaint, Firefox crashed three times right as I switch users, but not every time I switched. I am a taboholic, addicted to tabs, sometimes 70+, and this is the final straw. This frequency became more and more prominent a few days ago. When it first crashed, Windows was kind enough to let me know of the error which first occurred one to two weeks ago. It has become the very bane of my internet surfing. Someone please help, or I will have to renounce my allegiance to Firefox and switch to the dark side that is Crome.

For a while now Firefox has randomly shut down for reasons unknown. Sometimes windows reports the error but not always. When I start Firefox back up again, it does not restore my tabs. Also as an added bonus it deletes the cookies and cache, and I don't know why. Furthermore this occurrence has become more and more frequent. Just in the last hour along before writing this complaint, Firefox crashed three times right as I switch users, but not every time I switched. I am a taboholic, addicted to tabs, sometimes 70+, and this is the final straw. This frequency became more and more prominent a few days ago. When it first crashed, Windows was kind enough to let me know of the error which first occurred one to two weeks ago. It has become the very bane of my internet surfing. Someone please help, or I will have to renounce my allegiance to Firefox and switch to the dark side that is Crome.

Chosen solution

... or I will have to renounce my allegiance to Firefox ...

There is no citizenship oath involved in using Firefox, it's a piece of software.

Look, if Firefox isn't generating any crash reports, you more than likely have an operating system or hardware issue. If Firefox is generating crash reports you can retrieve that information and post the report numbers here.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash

Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

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Additional System Details

Installed Plug-ins

Adobe Acrobat 8.2.0.81, Itunes Application Detector 1.0.1.1, Java Deployment Toolkit 6.0.170.4, Java(TM0 Platform SE U17 6.0.170.4, Microsoft Window Media Player Firefox Plugin 1.0.0.8, Mozilla Default Plug-in 1.0.0.15, QuickTime Plug-in 7.6.4.0, RealJukebox NS Plugin 1.0.2.2629, RealNetworks Rhapsody Player Engine 1.0.2.603, RealPlayer Version Plugin 6.0.12.1739, RealPlayer(tm) G2 LiveConnect-Enabled Plug-in (32-Bit) 6.0.11.2571, Shockwave Flash 10.0.12.36, Windows Presentation Foundation 3.5.30729.1, Yahoo! activeX Plug-in Bridge 2007.3.9.1, Yahoo! BrowserPlus Plugin 2.4.21.0

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

More Information

Virus scan, but no cigar

the-edmeister
  • Top 25 Contributor
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5411 solutions 40299 answers

Chosen Solution

... or I will have to renounce my allegiance to Firefox ...

There is no citizenship oath involved in using Firefox, it's a piece of software.

Look, if Firefox isn't generating any crash reports, you more than likely have an operating system or hardware issue. If Firefox is generating crash reports you can retrieve that information and post the report numbers here.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash

Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

<blockquote>... or I will have to renounce my allegiance to Firefox ...</blockquote> There is no citizenship oath involved in using Firefox, it's a piece of software. Look, if Firefox isn't generating any crash reports, you more than likely have an operating system or hardware issue. If Firefox is generating crash reports you can retrieve that information and post the report numbers here. https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash Type '''about:crashes''' in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.