Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashing on start up please help

  • 2 replies
  • 0 have this problem
  • Last reply by Moses

more options


Firefox is crashing or closing unexpectedly


Hi hope somone can help me :)

My firefox crashes on startup: I get this report:

ID: e54fb06d-2e5a-4a33-862f-1c6382100512 Signature: @0x29c90f8 Details Modules Raw Dump Extensions Comments Correlations Signature @0x29c90f8 UUID e54fb06d-2e5a-4a33-862f-1c6382100512 Time 2010-05-12 14:42:01.919335 Uptime 1 Last Crash 413 seconds before submission Product Firefox Version 3.6.3 Build ID 20100401080539 Branch 1.9.2 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x29c90f8 User Comments Crashing Thread

(Edited by Moderator: removed crash report that breaks the forum - c)

I love firefox so hope someone can help me. I have no idea why but i can use Chrome, but IE i get same crash problem when start up.

Best Regards, Sara

All Replies (2)

more options

Can you give me the original Crash ID ?

Thanks, Moses Firefox LiveChat Support

more options

Thanks Moses :) It is : Add-ons:  :3.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1273700096 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1271841154 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 23564 StartupTime: 1273700095 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed.

Best Regards; Sara