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Firefox crashing on start up please help

Posted

Issue

Firefox is crashing or closing unexpectedly

Description

Hi hope somone can help me :)

My firefox crashes on startup: I get this report:

ID: e54fb06d-2e5a-4a33-862f-1c6382100512 Signature: @0x29c90f8 Details Modules Raw Dump Extensions Comments Correlations Signature @0x29c90f8 UUID e54fb06d-2e5a-4a33-862f-1c6382100512 Time 2010-05-12 14:42:01.919335 Uptime 1 Last Crash 413 seconds before submission Product Firefox Version 3.6.3 Build ID 20100401080539 Branch 1.9.2 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x29c90f8 User Comments Crashing Thread



(Edited by Moderator: removed crash report that breaks the forum - c)

I love firefox so hope someone can help me. I have no idea why but i can use Chrome, but IE i get same crash problem when start up.

Best Regards, Sara

== Issue == Firefox is crashing or closing unexpectedly == Description == Hi hope somone can help me :) My firefox crashes on startup: I get this report: ID: [http://crash-stats.mozilla.com/report/index/e54fb06d-2e5a-4a33-862f-1c6382100512 e54fb06d-2e5a-4a33-862f-1c6382100512] Signature: @0x29c90f8 Details Modules Raw Dump Extensions Comments Correlations Signature @0x29c90f8 UUID e54fb06d-2e5a-4a33-862f-1c6382100512 Time 2010-05-12 14:42:01.919335 Uptime 1 Last Crash 413 seconds before submission Product Firefox Version 3.6.3 Build ID 20100401080539 Branch 1.9.2 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x29c90f8 User Comments Crashing Thread <br/> <br/>''(Edited by Moderator: removed crash report that breaks the forum - c)''<br/> <br/> I love firefox so hope someone can help me. I have no idea why but i can use Chrome, but IE i get same crash problem when start up. Best Regards, Sara

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

More Information

Moses
  • Moderator
459 solutions 3607 answers

Helpful Reply

Can you give me the original Crash ID ?


Thanks, Moses Firefox LiveChat Support

Can you give me the original Crash ID ? Thanks, Moses Firefox LiveChat Support

Question owner

Thanks Moses :) It is : Add-ons:  :3.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1273700096 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1271841154 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 23564 StartupTime: 1273700095 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed.

Best Regards; Sara

Thanks Moses :) It is : Add-ons: :3.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1273700096 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1271841154 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 23564 StartupTime: 1273700095 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3 This report also contains technical information about the state of the application when it crashed. Best Regards; Sara