Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I am unable to open online pdf files. I have Adobe reader, and have reinstalled it, but to no avail


When I click on a link to a pdf. a new window opens and then it says "Done" at the bottom, but the page is completely blank. This happens every time - I am never able to view them.

Additional System Details

Installed Plug-ins

  • -Adobe PDF Plug-In For Firefox and Netscape
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • E-centives Coupon Activator
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • DivX® Web Player
  • DivX® Content Upload Plugin
  • GEPlugin
  • 3.0.50106.0
  • Google Update
  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

More Information

Microsoft .NET Framework Assistant 1.1
Seo Toolbar 1.0.17
StumbleUpon 3.64

Chris Ilias
  • Moderator
116 solutions 1065 answers

Have you read this article: View PDF files in Firefox without downloading them