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Firefox on my new Windows7 machine far too often either "hangs up" (the screen is covered in a light vail and becomes unresponsive), and must be rebooted from the task manager, or simply crashes and shuts down in the middle of using a website.

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Firefox on my new Windows7 machine far too often either "hangs up" (the screen is covered in a light vail and becomes unresponsive), and must be rebooted from the task manager, or it simply crashes and shuts down in the middle of using a website. I use Trend Micro and have thoroughly checked for viruses and malware. I'm not having this problem in IE or Chrome.

Crash ID(s)

bp-02c7b851-d2d9-4e09-9d14-32a962100511

Firefox on my new Windows7 machine far too often either "hangs up" (the screen is covered in a light vail and becomes unresponsive), and must be rebooted from the task manager, or it simply crashes and shuts down in the middle of using a website. I use Trend Micro and have thoroughly checked for viruses and malware. I'm not having this problem in IE or Chrome. == Crash ID(s) == bp-02c7b851-d2d9-4e09-9d14-32a962100511

Additional System Details

Installed Plug-ins

  • -Office Plugin for Netscape Navigator
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • Picasa plugin
  • 3.0.50106.0
  • NPWLPG
  • My Web Search Plugin Stub for 32-bit Windows
  • BlackBerry WebSL Browser Plug-In
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Delicious Bookmarks
2.1.072
true
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
My Web Search
1.1
true
m3ffxtbr@mywebsearch.com
Skype extension for Firefox
4.2.0.5198
true
Trend Micro Toolbar
1.6.0.1126
true
{22181a4d-af90-4ca3-a569-faed9118d6bc}
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://home.mywebsearch.com/index.jhtml?n=77C09F4F&ptnrS=ZCfox000&ptb=0vFaeN1GuIJK0puZP3PqtA
browser.startup.homepage_override.mstone
rv:1.9.2.3
browser.tabs.loadInBackground
false
extensions.lastAppVersion
3.6.3
keyword.URL
http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZCfox000&ptb=0vFaeN1GuIJK0puZP3PqtA&psa=&ind=2010050804&ptnrS=…
network.cookie.prefsMigrated
true
places.last_vacuum
1273226576
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed.show_once
false

Morbus 135 solutions 2340 answers

Helpful Reply

Hello Steve.

I'm looking at your information and I'm not finding your Firefox profile particularly healthy... You have a plugin called "My Web Search Plugin Stub for 32-bit Windows" installed. You also have your default search engine set to mywebsearch.com, which is not nearly as good as Google, which leads me to think you didn't really configure these on purpose... Is that correct?

Hello Steve. I'm looking at your information and I'm not finding your Firefox profile particularly healthy... You have a plugin called "My Web Search Plugin Stub for 32-bit Windows" installed. You also have your default search engine set to mywebsearch.com, which is not nearly as good as Google, which leads me to think you didn't really configure these on purpose... Is that correct?