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firefox will not open - no error message - nothing happens

Posted

Yesterday, Firefox closed suddenly. Then I couldn't open it again. There was no error message, nothing happend or worked. (I have the same Problem with Opera.Only internet Explorer is still working.)

the Profile Manager didn't open. I looked in the task Manager: Firefox was not opened.

So I tried to reinstall Firefox. I deinstalled it, copied all personal data, deleted them in the original folder. downloaded the install-program from the Mozilla-page. But it will not open too. for 2 sec. there opens a window " 0% extracting" then it is already closed. I do not know if there is a connection between the "firefox does not open" and "installation will not open" Problems.

I have Windows XP SP2. I would be so glad, if you could help me. Thanks a lot

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

Yesterday, Firefox closed suddenly. Then I couldn't open it again. There was no error message, nothing happend or worked. (I have the same Problem with Opera.Only internet Explorer is still working.) the Profile Manager didn't open. I looked in the task Manager: Firefox was not opened. So I tried to reinstall Firefox. I deinstalled it, copied all personal data, deleted them in the original folder. downloaded the install-program from the Mozilla-page. But it will not open too. for 2 sec. there opens a window " 0% extracting" then it is already closed. I do not know if there is a connection between the "firefox does not open" and "installation will not open" Problems. I have Windows XP SP2. I would be so glad, if you could help me. Thanks a lot == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

More Information

Yesterday, Firefox closed suddenly.
Then I couldn't open it again.
There was no error message, nothing happend or worked.
(I have the same Problem with Opera.Only internet Explorer is still working.)
the Profile Manager didn't open. I looked in the task Manager: Firefox was not opened.
So I tried to reinstall Firefox. I deinstalled it, copied all personal data, deleted them in the original folder. downloaded the install-program from the Mozilla-page. But it will not open too. for 2 sec. there opens a window " 0% extracting" then it is already closed.
I do not know if there is a connection between the "firefox does not open" and "installation will not open" Problems.
I have Windows XP SP2.
I would be so glad, if you could help me.
Thanks a lot

Svetlana 76 solutions 915 answers

Sounds quite weird that you can't open profile manager or launch the official Mozilla installer. Probably try to reboot, and to scan for malware?

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx

If you can, please give more information about what was happening at the moment of the crash. Did the crash reporter start, and can you retrieve your crash ID?

Sounds quite weird that you can't open profile manager or launch the official Mozilla installer. Probably try to reboot, and to scan for malware? Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx If you can, please give more information about what was happening at the moment of the crash. Did the crash reporter start, and can you [https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report retrieve] your crash ID?

Question owner

I have the Answer: It was indeed malware. (thank you for the tip, Gryllida)

I had a trojan, which messed up my windows configurations...

It's no Mozilla error. It closed my firewall and my Guard Programs.

I have to reinstall Windows I think...

thanks, Gryllida... I don't think it would have been a next step of me.. :)

I have the Answer: It was indeed malware. (thank you for the tip, Gryllida) I had a trojan, which messed up my windows configurations... It's no Mozilla error. It closed my firewall and my Guard Programs. I have to reinstall Windows I think... thanks, Gryllida... I don't think it would have been a next step of me.. :)