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once I turn off the browser and then try to use it later, I get a message saying its already running but not responding. tells me to close it which I cant do since its already closed. Forces me to restart my computer

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  • Last reply by TXGuy

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Each time I start, use and close Firefox, when I try to use it the 2nd time, I get a message saying its already running but not responding. It Isn't. I have to restart my computer everytime I want to use Firefox.

This happened

Every time Firefox opened

I downloaded the new version

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; Win64; x64; SV1; GTB6.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

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Kill Application In Task Manager, does firefox.exe show in the Processes tab? See: Kill Application

Causes and solutions for Firefox hanging at exit: Firefox hangs or is not responding - How to fix Firefox hangs at exit (Mozillazine article) "Firefox is already running but is not responding" error - How to fix

Safe Mode You may need to use Troubleshoot Firefox issues using Safe Mode (click on "Safe Mode" and read) to localize the problem. Firefox SafeMode is a diagnostic mode that disables extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.

See: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems Troubleshoot and diagnose Firefox problems

If the problem does not occur in Safe-mode then disable all of your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You have to close and restart Firefox after each change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.