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White Screen Of Death (WSOD)


I am running latest version of FF (v 363 ). When I try to log in to a CC site (https), I enter my password & userid. FF then kind of hangs for 3-4 seconds and then I get the WSOD. Only a hard reboot can get me back up and running. I am running XP Home Edition Version 2002 SP3. I am almost positive that this is a FF problem because if I access this same website using IE 8. I thought it was a problem with my laptop (Presario 2000) monitor but I hooked it up to external monitor and the external monitor just goes blank/black when my laptop monitor turns white. Please HELP!

This happened

Not sure how often

Additional System Details

Installed Plug-ins

  • -1.9.0042.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20100401 Firefox/3.6.3

More Information

Looking at my extensions I have Java Console and Kaspersky. Java Quickstarter.

Question owner

I disabled kaspersky & ad-aware. Also disabled my FF addons. Problem is still occurring. I am running XP SP3, not WIN7 as it states at top of post. I can reproduce this problem every single time I try it.

Question owner

Any experts out there want to take a stab at this? Not sure if its hw or sw problem...............

Question owner

'This is the solution to my problem and it works great. I have a feeling it will work for everyone who has ff problem.

Heres Link To Fix

Thanks for all the help....................

MosesC 0 solutions 1 answers

You're a jerk, you know that? He didn't ask for a different browser, he asked for help with Firefox.