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Firefox crashes every single time, have installed 1.0PR

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  • Last reply by user66338

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Dell Inspiron 1420, Vista and Firefox 3.6.3

Cannot open firefox at all, it starts to load, then crashes. Happens everytime. Also my IE is crashing. Only way I managed to go online was by finding an old PC World disc (2005) that had an original version on it.

Is this a new virus I may have picked up? Or is it a glitch? I installed 3.0.6 thinking maybe it was the latest version of Firefox having issues, but that crashed immediately also.

Operating system


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Hello Glenn,

please get me a Firefox crash ID by following the instructions mentioned in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks in advance!

Kind regards, Tobbi Firefox Support Volunteer