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Why is there some "chrome-script" error everytime I right-click to save something?

Posted

Same problem as many others have posted, with no solution. Every time I right-click to save something (like a website picture) I get this annoying error about needing to stop some script: "chrome://global/content/contentAreaUtils.js:910"

Then Mozilla either: 1) doesn't respond; or 2) says it's "Solved" when it's not, like here: http://support.mozilla.com/en-US/forum/1/640519?s=history&as=q

This happened

Every time Firefox opened

== ...ever I right-click to save something.

Additional System Details

Installed Plug-ins

  • -np-mswmp
  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Foxit Reader Plug-In For Firefox and Netscape
  • Java(TM) Platform SE binary
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Shockwave Flash 10.0 r45
  • iTunes Detector Plug-in
  • Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
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1.2
true
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true
elemhidehelper@adblockplus.org
CookieSafe
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{9D23D0AA-D8F5-11DA-B3FC-0928ABF316DD}
Flash Video Resources Downloader
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true
max@subfighter.com
Flashblock
1.5.13
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
FlashGot
1.2.1.21
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Java Console
6.0.11
true
NoScript
1.9.9.71
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Session Manager
0.6.7.4
true
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Personas
1.5.3
true
personas@christopher.beard
Modified Preferences
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Value
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0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
14
browser.places.importBookmarksHTML
false
browser.places.importDefaults
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-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
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false
browser.startup.homepage
about:blank
browser.startup.homepage_override.mstone
rv:1.9.2.3
browser.tabs.autoHide
true
extensions.lastAppVersion
3.6.3
network.cookie.prefsMigrated
true
places.last_vacuum
1269587661
print.print_printer
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Tobbi
  • Moderator
67 solutions 450 answers

Hello Rich,

this problem could probably be caused by a Firefox extension.

To make sure that no extension is causing the problems, start Firefox in Safe Mode by following the instructions in the Troubleshoot Firefox issues using Safe Mode article.

Kind regards, Tobbi Firefox Support Volunteer

Question owner

SOLUTION IN BRIEF

I had problems with the chrome://global/content/contentAreaUtils.js:910 script, which I solved by disabling the Add-on Plugin named Google Update 1.2.183.9. In the Tools menu select Add-ons, select Plugins, find Google Update 1.2.183.9, and select Disable. Caution: this may not be the best solution, as disabling an Add-on stops it from doing what it is supposed to do.


SOLUTION IN DETAIL

PROBLEMS

A number of people have posted problems relating to the scripts chrome://global/content/contentAreaUtils.js:910 and chrome://global/content/bindings/browser.xml:187

Problems reported include Firefox opening slowly and/or with an "unresponsive script" message, web pages loading slowly, and script errors occurring when trying to save images or download things.


PREVIOUSLY SUGGESTED SOLUTION

Previous posters on this or other threads have suggested the problem is caused by an Add-on. (Add-ons are found in the Tools menu. There are three kinds: Extensions, Themes, and Plugins.) They suggest following Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems to identify the particular Add-on that is causing the problem, and to update it (if it is out of date) or to disable it.

However, Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems directs you to identify the offending Extension or Theme randomly, sorting through them one by one until you find the offender. This can be time consuming if you have a lot of them. Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems better suggests to start by honing in on a particular suspect Add-on.


SUGGESTED SOLUTION: SUSPECT GOOGLE ADD-ONS

I noted that both scripts people report problems with start with "chrome,” so I suspected the problem Add-On would be from Google and have something to do with their Chrome browser. Using the Tools menu I looked through my Add-Ons and found only two related to Google. One was downloaded after the problems started so I ignored it. The other is the Plugin named Google Update 1.2.183.29.

I tried to update it via Find Updates in the Add-ons window. This launched Mozilla Plugin Check, which lists Google Update 1.2.183.9 as “Unable to Detect Plugin Version.” Clicking “Research” did not yield any easy to find information about a newer version, so I chose to Disable the update entirely via the Add-ons window. Firefox now runs fine.

Note that disabling an Add-on will stop if from doing what it is supposed to do. I do not know what Google Update 1.2.183.9 does and could not readily find anything definitive about it in the Research results, although one person said, “There are several parts of Firefox which are updated by Google. One is the security ‘blacklist’ for spoofed sites and another is the Google Search in the navigation bar. The update may be for something else. Look in your about:config file and see if there's something added over and above the search and security. Might not hurt to see what the Google update plugin is linked to.”

Question owner

My solution above is off base. In another thread a user wrote, "URLs that start with chrome:// actually refer to the browser window (so stuff like menus, dialog boxes, toolbars) and not to Google's Chrome browser. So not all "chrome://" errors have anything to do with Google. However an extension you don't recognize is often a good suspect."

blkbass 0 solutions 1 answers

FINALLY a solution that works. When I disabled the Google Update the problem went away.