Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All options under File, Edit, Viw, etc. are grayed out. I'm on a Mac. AnyIdea what is causing this or what I can do about it?

  • 1 reply
  • 6 have this problem
  • 25 views
  • Last reply by cor-el

more options

I can not access anything under File Edit, View, etc. Everything is grayed out. The items under Help are black, but nothing happens when I click on Firefox Help.

This happened

Not sure how often

== out of the blue.

All Replies (1)

more options

Try to move (delete) the Firefox plist file. See How .plist files become corrupt and troubleshooting the results Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).

You can also try to repair the disk permissions: http://thexlab.com/faqs/repairprocess.html See also Troubleshooting permissions issues in Mac OS X --- If that didn't help then try a reinstall. See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X ..... Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html Trash the current Firefox application to do a clean reinstall. Install the new version that you have downloaded. Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.