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when looking at web site like sky news goes to page then goes blank and has :transferring data from ads.creative-serving.com... gets stuck


when looking at web site like sky news or a story the tab goes to the page then goes blank and has :transferring data from ads.creative-serving.com... and gets stuck.

URL of affected sites


Additional System Details

Installed Plug-ins

  • -Default Plug-in
  • Shockwave Flash 10.0 r45
  • DivX® Web Player
  • DivX® Content Upload Plugin
  • npdivxplayerplugin
  • Java Plug-in 1.4.2_01 for Netscape Navigator (DLL Helper)
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv: Gecko/20100401 Firefox/3.6.3

More Information

i dont have any

Question owner


page goes blank and gets stuck :transferring data from ads.creative-serving.com... .

firefox version 3.6.3 windows 7

Question owner

I am having the same problem at

http://www.sky.com http://www.digitalspy.co.uk/forums/

it is not all sites though

facebook, google, and msn are fine.

Windows 7 Ultimate 64 - Firefox 3.6.3

Question owner

Windows XP, version 3.6.3

www.latimes.com but not with all pages

Question owner

Please fix this. Who are these people?

Question owner


Same problem as described above.

Windos7 64x Professional

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv: Gecko/20100401 Firefox/3.6.3

Question owner

Nightmare, i have to hit the stop button before sky can get to the add page. Sky News home page is ok, any sub pages have the same problem as above.

FireFox 3.6.3 on Solaris 10 Sparc

Question owner

Same problem. Firefox 3.6.3 - Mac OSX - LA Times & Slate.com

Question owner

Hi everyone.

There is a simple solution to this, and it blocks the ad in addition :) Please note that it isn't a fix for the actual problem, but is a nice workaround.

Go to c:\windows\system32 (change your path and/or drive letter if necessary), right click on notepad.exe and select 'run as administrator', clicking on 'Yes' on the resulting prompt.

Then click on file - open and browse to c:\windows\system32\drivers\etc, change the file type to 'All files' and open the 'hosts' file.

Underneath all the lines with # entries, put in the following entry: ads.creative-serving.com

Then save the file.

From this point on, windows will ignore any sites which attempt to load ad content from that ad server and will fix the white screen issue.



Question owner

Greg Williams - Can't locate the 'hosts' file in this location. Should it be there? I've had a virus of late I performed a system restore, but this could be a sign its back?


Steve H

Question owner

Hi there,

If you're in Notepad and can't see the file then you probably still need to set the open dialog to look for 'all files' instead of just text files.

There is a drop down menu in the lower right of the dialog window where you can select all files.

The hosts file should definitely be there. I don't know personally of a virus that removes it.