Thunderbird has suddenly gone insane -- "From" information wrong in the header pane
I apologize for the subject line, but there is no better way to describe the problem....
I've been using Thunderbird for a few months now and it has mostly worked well. Then this afternoon I was reading my mail in the Unified Inbox and I noticed something very odd. I had a number of emails showing in the header list with the same "From" and various subject lines. On the face of it, that wouldn't describe any weird behavior except that I noticed the subject lines absolutely didn't match the "From" information.
As I would go to read these emails, the email itself would be correct in the preview pane -- including showing the correct sender name and email -- but the "From" information in the header list pane would still be wrong.
I'm sorry that I can't post a screenshot to make this more clear because there is just too much personal information on screen. But these emails are from several different senders, received by several different email accounts. Everything is correct except that the "From" shown in the header pane is wrong. This is very obvious to me because I normally run entirely in the Unified Inbox with the emails sorted by the "From" information
One example is an email that is actually from "U.S. Department of Veterans Affairs <do-not-reply@notifications.va.gov>" which Thunderbird displays correctly in the preview pane (where I usually read my emails) and if I open the email itself, but the header pane says this email is From "Prepper-co <joshua@prepper-co.com>"
Another example is an email that is actually from "USPS Customer Support <uspscustomersupport@usps.gov>" but the header pane says it is from "Rainier Arms
These two examples were received in different email accounts that aren't even on the same server. I have other emails from these same senders that are shown correctly
I found this problem while using 150.0 (64-bit), which said 150.0.1 was available, so I restarted Thunderbird and it updated to 150.0.1 (64-bit) but the problem is the same.
Chosen solution
I believe some or all the Unified Folders indexes are corrupt. Try this:
- Click on <Help | Troubleshooting Information>, go to "Profile Folder", then click the "Open Folder" button. This will open up your system's fil browser in your Profile folder.
- Close down Thunderbird.
- Navigate into the "Mail\smart mailboxes" folder. Delete all files there with the .msf extension. They will be rebuilt as needed next time you run Thunderbird.
- Now restart Thunderbird.
Does that fix the problem? If not, the actual individual folder indexes may be corrupt. The fix for that is to right-click on each "real" folder name in the list, choose Properties from the context menu, then press the "Repair Folder" button. You would have to do this to every suspect folder, which could be tedious, so try to first method first.
All Replies (3)
I'm amazed that no one else has this problem. Thunderbird is continuing to randomly change the "From" information for multiple incoming emails.
Chosen Solution
I believe some or all the Unified Folders indexes are corrupt. Try this:
- Click on <Help | Troubleshooting Information>, go to "Profile Folder", then click the "Open Folder" button. This will open up your system's fil browser in your Profile folder.
- Close down Thunderbird.
- Navigate into the "Mail\smart mailboxes" folder. Delete all files there with the .msf extension. They will be rebuilt as needed next time you run Thunderbird.
- Now restart Thunderbird.
Does that fix the problem? If not, the actual individual folder indexes may be corrupt. The fix for that is to right-click on each "real" folder name in the list, choose Properties from the context menu, then press the "Repair Folder" button. You would have to do this to every suspect folder, which could be tedious, so try to first method first.
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