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Signature image fails to load if "from" account is changed in the compose window

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  • Last reply by david
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Bill Bauman
Bill Bauman

I have multiple accounts in Thunderbird. I use Unified Folders for inbox. If I click "New Message" while in the Unified Folders view, the message will send from my default account, which is bill@billbauman.com. But, if I want to change my send from account to bill@ntur.ai, where I have a signature configured, the image in the signature fails to load. But, if I change my focus to select the inbox for bill@ntur.ai and click "New Message", the default send from account is now bill@ntur.ai, and the image in the signature loads just fine.

The image is publicly hosted and loads fine in any browser: https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg

I tried to make this as simple as possible for debugging, so I change the signature to just the image. Here is the code: <title>Email Signature</title>

I am running Thunderbird 147.0.2 (64-bit) on Windows 11.

I can make a screen recording demonstrating the behavior.

Does anyone have a solution for this?

Thanks all in advance!

I have multiple accounts in Thunderbird. I use Unified Folders for inbox. If I click "New Message" while in the Unified Folders view, the message will send from my default account, which is bill@billbauman.com. But, if I want to change my send from account to bill@ntur.ai, where I have a signature configured, the image in the signature fails to load. But, if I change my focus to select the inbox for bill@ntur.ai and click "New Message", the default send from account is now bill@ntur.ai, and the image in the signature loads just fine. The image is publicly hosted and loads fine in any browser: https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg I tried to make this as simple as possible for debugging, so I change the signature to just the image. Here is the code: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML><HEAD><TITLE>Email Signature</TITLE><img src="https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg"></BODY></HTML> I am running Thunderbird 147.0.2 (64-bit) on Windows 11. I can make a screen recording demonstrating the behavior. Does anyone have a solution for this? Thanks all in advance!

All Replies (12)

david
david
  • Top 10 Contributor

If the account settings pane shows the complete HTML for the sig, a screenshot may prove helpful. I tried to duplicate this and cannot. That, plus the screen recording sounds interesting. As I write this, I'm clueless.

Bill Bauman
Bill Bauman Question owner

Thanks for your response. I hadn't thought of a screenshot. Here you go!

Bill Bauman
Bill Bauman Question owner

Here's a video showing that if I start with bill@billbauman.com then switch to bill@ntur.ai, the image doesn't load. But, if I start with bill@ntur.ai, it loads properly, and I can even switch back and forth, and the image remains consistently loaded.

https://drive.google.com/file/d/1lNSYp8xYPcCIiWSVcePxbP9HBTaUauar/view?usp=sharing

david
david
  • Top 10 Contributor

Try the HTML with ONLY the img statement, nothing else. I haven't viewed video yet.

Bill Bauman
Bill Bauman Question owner

Thanks, but same thing. It loaded the broken image icon.

david
david
  • Top 10 Contributor

I am not an HTML guru, so I encourage you to post the HTML screenshot again so others here may have ideas. Thanks.

Bill Bauman
Bill Bauman Question owner

Here's the config w/ just

Matt
Matt
  • Top 10 Contributor

Remote image exceptions are stored per account, so I guess your change of account also changes the remote image exception and none exists for that account.

Bill Bauman
Bill Bauman Question owner

Matt said
Remote image exceptions are stored per account, so I guess your change of account also changes the remote image exception and none exists for that account.

Thanks, Matt. I kind of understand what you're saying to mean it isn't going to work with the current design. I think. I'm not sure. But if that's right, then do you think it's a reasonable ask for me to pursue asking for it to work? Or this is something I need think of as, just do it a different way, the product isn't architected for your use case.

david
david
  • Top 10 Contributor

I was able to use the exact HTML and could not reproduce the problem. I would be hesitant to file a bug on this. I put the sig in one account and it comes up when I start writing in one account and switch to another.

Bill Bauman
Bill Bauman Question owner

david said
I was able to use the exact HTML and could not reproduce the problem. I would be hesitant to file a bug on this. I put the sig in one account and it comes up when I start writing in one account and switch to another.

Really? So, you started a message from an account with no signature, then switched to the account that has the signature, and the image loaded fine?

david
david
  • Top 10 Contributor

Yes, I used your HTML exactly as you did it.

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