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Frozen when receiving emails

  • 3 replies
  • 0 have this problem
  • 71 views
  • Last reply by david

cpaveglio
cpaveglio

When I am working from home, on my home network, and using a VPN, (Windows 11) whenever I receive new messages, the app becomes completely frozen. That is, if the app is in the background and I receive an email "bing bong" notification, I can go to the app, but I can not click on anything. Nothing responds. I cannot change tabs, select a message, move the window, or even use the close box to quit the application. I must force quit via the Windows tray icon. If I open the application and it immediately checks for messages and gets new messages, also I can not interact with any on-screen window or element. I must force quit. Then, after force quitting, I reopen again, and get no new messages, the previously new messages I can click on and read. So at no time can I get messages, and continue using the app. I also had a draft email in progress, and received new messages, and then the draft message was non interactive. When I tried to quit the app, I saw a popup message about saving the draft, but also could not click on it. This problem does not happen at work on my internal network and no VPN. Our email is all POP based (yes you read that right, all POP no IMAP), FWIW.

When I am working from home, on my home network, and using a VPN, (Windows 11) whenever I receive new messages, the app becomes completely frozen. That is, if the app is in the background and I receive an email "bing bong" notification, I can go to the app, but I can not click on anything. Nothing responds. I cannot change tabs, select a message, move the window, or even use the close box to quit the application. I must force quit via the Windows tray icon. If I open the application and it immediately checks for messages and gets new messages, also I can not interact with any on-screen window or element. I must force quit. Then, after force quitting, I reopen again, and get no new messages, the previously new messages I can click on and read. So at no time can I get messages, and continue using the app. I also had a draft email in progress, and received new messages, and then the draft message was non interactive. When I tried to quit the app, I saw a popup message about saving the draft, but also could not click on it. This problem does not happen at work on my internal network and no VPN. Our email is all POP based (yes you read that right, all POP no IMAP), FWIW.

All Replies (3)

david
david
  • Top 10 Contributor

If not tried yet, I suggest turning the VPN off and retry.

cpaveglio
cpaveglio Question owner

I restarted my computer (and VPN), and the issue came back. I did not try turning off the VPN, but having to do that would not be a good long term solution.

david
david
  • Top 10 Contributor

The 'problem' with VPNs is that many of them interrupt email processing, causing problems. This is an issue seen commonly here. Do investigate settings for your VPN, as there may be a setting to bypass email processing. If the problem disappears when VPN is not running, the solution is not Thunderbird, but the VPN. Good luck.

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