''<p>iceman [[#question-1562234|said]]</p>'' <blockquote>unable to sign in to my yahoo e-mail on my computer but it works ok on my phone </blockquote> For us to better investigate this issue, we will need some more information. Could you please do the following? # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Go tohttps://pastebin.com, and create an account if you do not already have one. Then paste the information into pastebin. # Open a reply to this post, and paste the URL to your troubleshooting information you just copied. # Please also provide results for the following test on your system #* Does Thunderbird work as expected in [[Troubleshoot Mode Thunderbird|Thunderbird troubleshooting mode]]? #* Does Thunderbird work as expected with your OS started in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. Instructions for each operating system: [https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Windows 10/11], [https://support.microsoft.com/en-us/windows/windows-startup-settings-including-safe-mode-7f31dcea-6427-0ba0-ec1b-729a56321cd3 Windows 8], [https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7 Windows 7], [http://support.apple.com/kb/ht1564 OSX]