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Transferring my e-mail account to a new laptop

david replied
info13455

I tried to transfer my Thunderbird e-mail account to a new Laptop. I followed the instructions for using an external harddrive. I copied my profile , connected the external harddrive to the new device and filled my profile in. But actually I don't find Thunderbird e-mail in the taskbar and I can't access to it. What do I have to do?

I tried to transfer my Thunderbird e-mail account to a new Laptop. I followed the instructions for using an external harddrive. I copied my profile , connected the external harddrive to the new device and filled my profile in. But actually I don't find Thunderbird e-mail in the taskbar and I can't access to it. What do I have to do?

All Replies (1)

Try these steps::

  1. start thunderbird on old PC
  2. click tools>export and then click 'open profile folder'
  3. exit thunderbird
  4. copy profile content to external media
  5. install thunderbird on new pc, downloaded from thunderbird.net
  6. in receiving PC, click help>troubleshootinginformation
  7. scroll to 'profile folder' and click 'open folder'
  8. exit thunderbird
  9. now, paste contents of exported profile, overlaying contents of profile.
  10. if there is a compatibilitie.ini file, delete it
  11. restart thunderbird
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