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  • 2 replies
  • 0 have this problem
  • 52 views
  • Last reply by Wayne Mery

lancel1
lancel1

forgot primary password, how do you retrieve it?

forgot primary password, how do you retrieve it?

All Replies (2)

david
david
  • Top 10 Contributor
  1. Choose Tools > Developer Tools > Error Console
  2. Paste the expression: 
  openDialog("chrome://pippki/content/resetpassword.xhtml")
  1. Then, press the Evaluate button. That will open a dialog asking you if you want to reset your password. If Evaluate is not seen, press enter key.
  2. When prompted, press the Reset button.

This will remove all account passwords which must then be reset.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

david said
# Choose Tools > Developer Tools > Error Console
  1. Paste the expression:
openDialog("chrome://pippki/content/resetpassword.xhtml")
  1. Then, press the Evaluate button. That will open a dialog asking you if you want to reset your password. If Evaluate is not seen, press enter key.
  2. When prompted, press the Reset button.
This will remove all account passwords which must then be reset.

Clarification.

This will reset the primary password. Account passwords will need to be reentered. Only if the user hasn't saved an account password elsewhere will they need to reset it.

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