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Mmmmmm

  • 1 reply
  • 0 have this problem
  • 86 views
  • Last reply by Toad-Hall

I can't log in after changing my email password. My email address is [edited]@telia.com. I can log in with my new password using Telia Webmail. I have been in contact with Telia and they refer you. Best regards Anita Bodin

I can't log in after changing my email password. My email address is [edited]@telia.com. I can log in with my new password using Telia Webmail. I have been in contact with Telia and they refer you. Best regards Anita Bodin

Modified by christ1

All Replies (1)

re : Mmmmmm Well that has to get the award as the most unusual question so far :)

re: I can log in with my new password using Telia Webmail. That's good to hear, so you know what is the correct password.

Have you accessed Thunderbird and updated the stored password ?

  • Settings > Privacy & Security
  • Scroll down to Passwords section
  • Click on 'Saved Passwords'
  • click on 'show Passwords.

You should have more than one line for the 'Username' = email address of account. EG:

  • a Pop account would have incoming as: mailbox://account....
  • an Imap account would have incoming as: imap://account...
  • There will also be an outgoing line as: smtp://account....

For each line you see that is relevant to the account

  • Right click on line and select 'Edit Password'
  • Completely clear all the content.
  • Carefully type the new password
  • When you have done this for all incoming and outgoing lines for the username - click on 'Close'

Then Exit Thunderbird and allow a few moments for all background processes to complete. Start Thunderbird.

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