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received an email

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  • Last reply by Mapenzi

I received an email stating that I wanted to create a new account. Not so ,not sure how someone was able to so this. Not sure which email I am supposed to sign in at. Bit I have had it for over 10 years. But never had to sign in. So I do not wnat my emails to be deleted, so how do we fix this. I also have donated to Mozilla over the years. I enjoy having it. So where do we go from here

I received an email stating that I wanted to create a new account. Not so ,not sure how someone was able to so this. Not sure which email I am supposed to sign in at. Bit I have had it for over 10 years. But never had to sign in. So I do not wnat my emails to be deleted, so how do we fix this. I also have donated to Mozilla over the years. I enjoy having it. So where do we go from here

All Replies (1)

Does your Thunderbird main window on startup display an "Account Setup" tab like it is shown in my screen shot, asking to "set up your existing email address?

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