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Android - importing Mcrosoft email account fails at Passkey generation.

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  • Last reply by bob-up

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Installed on android phone, imported account configurations using the the bar code method. Gmail accounts all good, but Microsoft accounts all fail. Multiple reinstallations have the same outcome.

The failure occurs at Passkey generation all with the same message "We're unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie" or "Something went wrong trying to create a passkey. Please try again." It uses Brave Browser when doing this.

Any ideas on how to progress?

Thanks

Installed on android phone, imported account configurations using the the bar code method. Gmail accounts all good, but Microsoft accounts all fail. Multiple reinstallations have the same outcome. The failure occurs at Passkey generation all with the same message "We're unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie" or "Something went wrong trying to create a passkey. Please try again." It uses Brave Browser when doing this. Any ideas on how to progress? Thanks

Chosen solution

Solved - Uninstalled Brave and replaced it with F'Fox.

The issue only appeared when accessing the MS accounts in the Android Brave browser.

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Chosen Solution

Solved - Uninstalled Brave and replaced it with F'Fox.

The issue only appeared when accessing the MS accounts in the Android Brave browser.

Modified by bob-up

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