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emails wo'n't send

  • 2 replies
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  • 25 views
  • Last reply by Iainh

Iainh
Iainh
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This is a new problem, and I don't know why - nothing has changed on the account. When trying to send an email, I get the message Sending of message failed. An error occurred while sending mail.The mail server responded Relay access denied. Authentication required. Please verify thst your email address is correct in your account settings, and try again. I have checked account settinga, and the address is correct. However, the 'from' address at the top of the email to be sent gives our names (Iain & Sue), the correct email address, then repeats the email address, then Cc Bcc. This does not seem right. Can you help, please? Iain Harrison

This is a new problem, and I don't know why - nothing has changed on the account. When trying to send an email, I get the message Sending of message failed. An error occurred while sending mail.The mail server responded Relay access denied. Authentication required. Please verify thst your email address is correct in your account settings, and try again. I have checked account settinga, and the address is correct. However, the 'from' address at the top of the email to be sent gives our names (Iain & Sue), the correct email address, then repeats the email address, then Cc Bcc. This does not seem right. Can you help, please? Iain Harrison

All Replies (2)

christ1
christ1
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Most likely you do have an email account with your ISP, but you aren't connected to the Internet via your ISP. Your ISP does require you connect through them to be able send mail through their SMTP server.

Iainh
Iainh Question owner
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Thanks christ1. I did have a connection this was not the cause of the problem. However, today emails will now send! I can only conclude rhat there was a problem at my ISP which they have now resolved. Thanks for taking the time to respond to my post.

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