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Outgoing email not working

  • 3 replies
  • 5 have this problem
  • 88 views
  • Last reply by christ1

info13216
info13216

When I try to send an email I get the following message...


Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the server’s certificate. The configuration related to smtp.accountsupport.com must be corrected.

How do I fix this error?

When I try to send an email I get the following message... Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the server’s certificate. The configuration related to smtp.accountsupport.com must be corrected. How do I fix this error?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

sharon25
sharon25

error messages.

christ1
christ1
  • Top 25 Contributor
  • Moderator

Click the 'View' button in the 'Add Security Exception' pop up, and inspect the certificate in the 'Certificate Viewer' window - see attached screenshot for instructions.

Please post a screenshot of the Certificate Viewer window showing the

  • issuer,
  • subject, and
  • subject alternative name

fields of the cert.

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