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Second email not being authenticated - weeks of conversations with Comcast

  • 4 replies
  • 1 has this problem
  • 29 views
  • Last reply by Rick

mrwayyne
mrwayyne
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I got a new computer six weeks ago. A large portion of that I have been trying to get Thunderbird to work. I have been on the phone for hours and hours with comcast, going over settings to no avail. I have deleted and reinstalled Thunderbird over and over.

This time a screen wants to connect to Xfinity and then says the connection was refused. Interestingly I have conneted in the past and can get the history of emails to download, but not able to send emails. I have messed with the outgoing port, and various combinations. Usually the "Continue" key gets grayed out. And I can't do anything.

I have used Thunderbird for twenty years I'm certain. I'm about to give up and switch. I don't know what else to do.

I got a new computer six weeks ago. A large portion of that I have been trying to get Thunderbird to work. I have been on the phone for hours and hours with comcast, going over settings to no avail. I have deleted and reinstalled Thunderbird over and over. This time a screen wants to connect to Xfinity and then says the connection was refused. Interestingly I have conneted in the past and can get the history of emails to download, but not able to send emails. I have messed with the outgoing port, and various combinations. Usually the "Continue" key gets grayed out. And I can't do anything. I have used Thunderbird for twenty years I'm certain. I'm about to give up and switch. I don't know what else to do.

All Replies (4)

david
david
  • Top 10 Contributor
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I have saved some notes from others who posted here with Comcast issues, so maybe some of these links will be useful:

The correct incoming server is imap.comcast.net for IMAP or pop3.comcast.net for POP, plus you have to enable access to the account by mail apps like TB: Set Port to 587 Set Connection Security to : STARTTLS for SMTP smtp.comcast.net, normal password 

https://www.xfinity.com/support/articles/third-party-email-access
https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
https://www.xfinity.com/support/articles/third-party-email-access
mrwayyne
mrwayyne Question owner
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Thanks David..

When I alter the outgoing SMTP and enter the info you provided, it tries to connect to Xfinity and shows this, as has been happening multiple times.

mrwayyne
mrwayyne Question owner
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Wow!! I’m not even sure what I did differently. Repeated what I’ve been doing. And for some reason it worked.

Hallelujah!!! Thanks much!!!

Rick
Rick
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mrwayyne said
Thanks David.. When I alter the outgoing SMTP and enter the info you provided, it tries to connect to Xfinity and shows this, as has been happening multiple times.

The reference to “localhost” may suggest something like a firewall or a hosts file that interrupted the DNS lookup (as the message says). Thunderbird could not find Xfinity/Comcast.

You may still have to deal with that if the problem recurs.

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