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Network or File Access Error

  • 6 replies
  • 0 have this problem
  • 32 views
  • Last reply by sfhowes

CCAVEDONI
CCAVEDONI
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I frequently get the error message:

"Message was sent but copy was not placed in your Sent Folder due to network or file access errors."

How do I fix this? Is it something to do with a recently installed Norton 360 application?

Thanks

I frequently get the error message: "Message was sent but copy was not placed in your Sent Folder due to network or file access errors." How do I fix this? Is it something to do with a recently installed Norton 360 application? Thanks

All Replies (6)

sfhowes
sfhowes
  • Top 25 Contributor
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Who is the mail provider for the account? gmail and outlook.com accounts require specific settings for sent messages.

CCAVEDONI
CCAVEDONI Question owner
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See attached file. Is this the info requested? Thanks for the quick response.

david
david
  • Top 10 Contributor
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I looked at dreamhost suggested settings at https://help.dreamhost.com/hc/en-us/articles/216962167-Mozilla-Thunderbird-overview and they recommend STARTTLS for outbound. I encourage reviewing the site to see if your settings are correct.

CCAVEDONI
CCAVEDONI Question owner
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I made the change and will observe to see if the problem is resolved - thanks!

CCAVEDONI
CCAVEDONI Question owner
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I changed the setting to STARTTLS but it did not resolve the problem.

sfhowes
sfhowes
  • Top 25 Contributor
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Besides setting the security to STARTTLS, check that the authentication method is 'normal password'. They also recommend smtp.dreamhost.com for the outgoing server name. You might also have to disable scanning of outgoing mail by Norton.

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