Please share more information. Is this a POP or IMAP account? What caused the messages to be deleted? More info is always helpful. thank you

Hi David

Its bouth POP and IMAP... and dont know why or how. All tecnical setup is as right usual. Just upen Thunderbird email account as useal and it all was gone. But one old not used mail, was left in and not used mail map as it was. No more... no info, no more knowing about it.

When I upen this forum, i recieve a code number to use... so it work to recieve email.

when I recieve your message i got this message in the mail; Løsning af 1 problem hjælper op til 1.000 brugere om dagen! Denne mail er automatisk sendt af en robot. Vores robot kan ikke svare på dit spørgsmål, men vore bidragsydere på forummet kan! Hvis du ønsker at svare dem.

So, are you a robot?... ; )

- and the problem is not tecnical. It is just, where did my email go. It look like it is deleted. So, it look like it is deleted by a hacker or Thunderbird. I did not do anything.

Thanks for answer... I hope this tell whats needed.

Me

First, I am not a robot, but a volunteer who copes with Thunderbird's features (and bugs) along with you and others. Second, I wonder if what you're experiencing is an update. Sometimes, Thunderbird creates a new profile and that profile may be empty. That does not mean you lost your mail. For a sanity check, I suggest logging on to your online account where you should see the messages are safely there. So, if a new profile was created, you might try reactivating it. Try these steps and let me know:

1. click help>troubleshootinginformation
2. scroll down to 'profiles' and click 'about:profiles'
3. you should now see a list of current profiles, showing which is the active one. If there is an older one, you could try launching it. I also suggest writing down the name of the alternate profile for possible future investigation.

If that restarts thunderbird, all is well. If not, you still aren't lost. You have the name of the prior profile. Try this for further checking

1. click help>troubleshootinginformation again
2. scroll down to 'profile' and click 'open folder'
3. you are now in the profile in windows file explorer, click the back button once to get to the 'profiles' folder
4. now click to the alternate profile folder
5. you had a POP account. click the Mail folder and then the 'POP account folder' - you should see the 'lost' message folders there. Now that you've identified them, you can at least salvage them if necessary by copying the folders and pasting in a new thunderbird profile in the Mail\Local Folders folder.

I'll stop for now so you can investigate. A TIP: do backups periodically to minimize this messy situation. Most users (or so it seems) do not. :) Let me know how it goes.

Hi David

Thanks for your interest and advice. I found two profiles. One is active and the other I tried to activate, but couldn't see any difference and couldn't find any mail. Found some technical setup for POP and IMAP and provider, but that didn't tell me much. Immediately I get the impression that Thunderbird isn't reading the right data and therefore can't recognize me. But, I couldn't see my mail anywhere.

Sorry I am giving up...

Hi all

If Thunderbird can delete all private emails and data, for whatever reason, where Thunderbird it is changed, surely the Thunderbird technician can also recover the deleted emails.

That doesn't make sense, since Thunderbird is meant to be used as a mailbox.

It makes you feel uncomfortable if Thunderbird can just hack in and dump private emails on your desktop. Where are we headed...

Thunderbird is not deleting anything. Please calm down and stop accusing the software of hacking anything. If you want us to help, rather than just making accusations, please try to share a step-by-step explanation of what you've tried, preferably including screenshots.

You say you have multiple email accounts, some IMAP and some POP. If you go to Tools->Account Settings, do you see your accounts? If not, then you have not yet successfully activated the profile you were previously using.

You said you found two profiles. If you look at them using File Explorer (or Finder if on a Mac - you haven't even told us what OS you have), is one of them MUCH larger than the other one? That would be your real one.

Hi Osaka

Sorry, but you are wrong about your expected approach.

My emails are gone from the Thunderbird program when it is opened. That means over 200 private emails are gone and can only be deleted by the technical setup someone has done when updating the program. Very simple. What else did you think it could be???

And no, I am not talking about any of what you describe from the text with double account and so on. It refers to what is in the setup on "profile". Nothing more than that. It does not return emails.

So my wonder is, where are my emails... they were there yesterday. Now they are gone.

wouldn't you also say* to that. These are important and private emails with value for the recipient. Quite simple...

so my message and appeal is to those who have caused the problem, the error and deleted my emails, that with their talent they can also deliver them back. You can only agree with that...

That you then want information, make demands and do not solve the problem, despite the fact that e-mail addresses have existed for many years, Thunderbird has experience and builds on them, must be evidence that someone has failed. It is no longer for me... but you are welcome to give your offer, based on my description of getting e-mails back. So we are all sorry... that is too bad. It is exactly the opposite of expectations... we talk obout the Windows site, Windows 11 24/2 HP, that what i says when close in to this.

Please understand, in writing to this forum, you are reaching other users, not developers, not decision-makers - just volunteers who cope with Thunderbird as you do and offer their free time to share what they know with other users. To help people, we usually need to see server settings, screenshots of profiles, and error messages. Those are the kinds of detail that let people here share ideas. Lacking that, it's pure conjecture. For example, you responded earlier about seeing some POP and IMAP info on a prior profile, but that it didn't tell you much. But often, it is such data that lets volunteers here assist users in locating their messages. Thunderbird does not lose messages, but it sometimes replaces a good profile with a fresh one, forcing the user to recapture the data from the prior profile. So, there is a possibility that your data are there. But we don't know because we have seen nothing. Also, please remember that Thunderbird is offered free and the support so readily offered here is also free. If you truly want assistance, I encourage you to actively participate.