Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

the create button doesn't work

  • 3 replies
  • 0 have this problem
  • 131 views
  • Last reply by david

Артур Хайруллин
Артур Хайруллин

the create button doesn't work. how to activate the button? is it possible to roll back the update?

the create button doesn't work. how to activate the button? is it possible to roll back the update?

Chosen solution

There seems to be a bug that might affect you. Click 'account settings' and see if you have not defined a default account. It is easy to verify as there will be a star icon on the same line as the account name. After setting a default account, exit and restart thunderbird and I think it will work properly.

Read this answer in context 👍 2

All Replies (3)

david
david
  • Top 10 Contributor

Please provide more information, as I am unclear on your issue. Thank you.

Артур Хайруллин
Артур Хайруллин Question owner

the button to create a new message does not work. nothing happens when pressed.

david
david
  • Top 10 Contributor

Chosen Solution

There seems to be a bug that might affect you. Click 'account settings' and see if you have not defined a default account. It is easy to verify as there will be a star icon on the same line as the account name. After setting a default account, exit and restart thunderbird and I think it will work properly.