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Solved Archived

+New Message highlighted in blue and does not work (bug1956258)

jw.wreford

Hi, I have been using Thunderbird for many years. I have not made any changes to the standard Windows 10 version.

Suddenly, when I want to open a New Message, the button is highlighted in blue but nothing happens when I click on it.

Hi, I have been using Thunderbird for many years. I have not made any changes to the standard Windows 10 version. Suddenly, when I want to open a New Message, the button is highlighted in blue but nothing happens when I click on it.

Modified by Wayne Mery

All Replies (1)

Chosen Solution

This a known bug that can be avoided by setting a default account in Account Settings. Select an account in the left pane, click the button in the right pane.