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Data saved in Chinese accounts cannot be synchronized

  • 2 replies
  • 0 have this problem
  • 138 views
  • Last reply by Kiki

The Chinese account logs in with empty data and invalid synchronization. If you decide to terminate the cooperation with the Chinese version, you would like to publish a notice and open the synchronization server for the data. So that Chinese users can export their data and migrate it to their international accounts.

The Chinese account logs in with empty data and invalid synchronization. If you decide to terminate the cooperation with the Chinese version, you would like to publish a notice and open the synchronization server for the data. So that Chinese users can export their data and migrate it to their international accounts.

All Replies (2)

Hi there,

I just want to note that our team is looking into this right now, even though we don't have any clarity about this so far.

Hi there,

I was told that this problem should be solved by now. Please try again and let us know if the problem persists.