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An issue with video only with Firefox with XEye Academy

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  • Last reply by jonzn4SUSE

Michael Samy
Michael Samy
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Hello,

I am currently enrolled in courses on XEye Academy ("academy.XEyecs.com") and accessing their platform on my laptop using Firefox. I’m experiencing an issue where videos continuously load without playing.

The issue appears to be only on Firefox on my laptop, as videos play with no issues on other browsers and even on another PC using Firefox.

I would appreciate your guidance in resolving this issue on Firefox on my laptop.

Thank you for your support!

Hello, I am currently enrolled in courses on XEye Academy ("academy.XEyecs.com") and accessing their platform on my laptop using Firefox. I’m experiencing an issue where videos continuously load without playing. The issue appears to be only on Firefox on my laptop, as videos play with no issues on other browsers and even on another PC using Firefox. I would appreciate your guidance in resolving this issue on Firefox on my laptop. Thank you for your support!

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What OS? If windows, home or pro and what security software are you running besides MS Defender? What version of Firefox? Show the issue. Steps to replicate the issue would help us help you. Do we have to login to see a video? Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Modified by jonzn4SUSE

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