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Re-install failing

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  • 8 views
  • Last reply by david

JOHN1170
JOHN1170
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Following a serious problem unconnected with Thunderbird (which I have been using successfully for a number of years), I recovered Windows 10 and have struggled to reinstall all non-Windows apps (including Firefox, my web browser, also for more years than I can count). Only Thunderbird is resisting re-installation. Fortunately Webmail is working so we aren't quite cut off, but I'd like Thunderbird back. The installation process tells me it's installed, but when I try it I get the message: 'Thunderbird failed to find the settings for your email account'.

So: what can I do? How can Webmail be happily working with, presumably, those same settings? I called Plusnet who were helpfull as ever but they couldn't do anything.

Incidentally, Thunderbird and all its files disappeared during the recovery process - if that helps. I am in the habit of copying the Profiles to a memory stick every month and have the most recent, about a month old.

Email: john@wilson48.plus.com

Following a serious problem unconnected with Thunderbird (which I have been using successfully for a number of years), I recovered Windows 10 and have struggled to reinstall all non-Windows apps (including Firefox, my web browser, also for more years than I can count). Only Thunderbird is resisting re-installation. Fortunately Webmail is working so we aren't quite cut off, but I'd like Thunderbird back. The installation process tells me it's installed, but when I try it I get the message: 'Thunderbird failed to find the settings for your email account'. So: what can I do? How can Webmail be happily working with, presumably, those same settings? I called Plusnet who were helpfull as ever but they couldn't do anything. Incidentally, Thunderbird and all its files disappeared during the recovery process - if that helps. I am in the habit of copying the Profiles to a memory stick every month and have the most recent, about a month old. Email: john@wilson48.plus.com

All Replies (1)

david
david
  • Top 10 Contributor
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Webmail is a different animal and not related. If your backups include the appdata\roaming\thunderbird folder, fixing the issue may be quick, but if just the profile itself, a bit more work. If you have the thunderbird folder, just replace the appdata\roaming\thunderbird folder with your backup. Otherwise, I suggest placing the backed up profile in the users\<yourid>\appdata\roaming\thunderbird\profiles folder and then follow steps here for starting profile manager with thunderbird closed: 

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_starting-the-profile-manager

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