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I purchased "Lifetime Video DownloadHelper" Sept 15, 2024 for $28.50. I installed it for the first time May 10, 2023 in/on Firefox and enjoyed it until it stopped working a few months ago. Please help me retrieve my purchase registration number?

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  • Last reply by James

Grampa Grumpy
Grampa Grumpy
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I purchased "Lifetime Video DownloadHelper" Sept 15, 2024 for $28.50. I installed it for the first time May 10, 2023 in/on Firefox and enjoyed it until it stopped working a few months ago. Can someone help me retrieve my purchase info like registration number and help me learn how to get it to work as it did for the last 6 months? It seemed to run only (or best) on Firefox my preferred Browser.

Video DownloadHelper icon still appears in Firefox, but is shaded (colors no longer show) and indicates no media present.

I have reinstalled "Video DownloadHelper" several times to no avail.

Please do what you can to help me get "Lifetime Video DownloadHelper" working again. It has helped me to gather some wonderful music (and many other kinds of videos).

Best Regards,

Jim Challender [edited out private address, email and phone# from public community support forum]

I purchased "Lifetime Video DownloadHelper" Sept 15, 2024 for $28.50. I installed it for the first time May 10, 2023 in/on Firefox and enjoyed it until it stopped working a few months ago. Can someone help me retrieve my purchase info like registration number and help me learn how to get it to work as it did for the last 6 months? It seemed to run only (or best) on Firefox my preferred Browser. Video DownloadHelper icon still appears in Firefox, but is shaded (colors no longer show) and indicates no media present. I have reinstalled "Video DownloadHelper" several times to no avail. Please do what you can to help me get "Lifetime Video DownloadHelper" working again. It has helped me to gather some wonderful music (and many other kinds of videos). Best Regards, Jim Challender [edited out private address, email and phone# from public community support forum]

Modified by James

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markwarner22
markwarner22
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You need to contact their support line.

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James
James
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Grampa Grumpy said
I purchased "Lifetime Video DownloadHelper" Sept 15, 2024 for $28.50. I installed it for the first time May 10, 2023 in/on Firefox and enjoyed it until it stopped working a few months ago. Can someone help me retrieve my purchase info like registration number and help me learn how to get it to work as it did for the last 6 months? It seemed to run only (or best) on Firefox my preferred Browser.

For licence problems with this VDH extension please go to https://github.com/aclap-dev/video-downloadhelper/wiki/I-need-help#license-problem

Also this is a community support forum for Mozilla products so please so not post your private information here like address, email and phone# as I edited that out.

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