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problem with creating messages

  • 7 replies
  • 0 have this problem
  • 39 views
  • Last reply by Mapenzi

witkowskigalaxy
witkowskigalaxy
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Hello, I have a problem with creating messages. The new message button does not respond to clicking (the same with file > create > message). You can reply to messages normally. Please advise how to fix the problem.

Hello, I have a problem with creating messages. The new message button does not respond to clicking (the same with file > create > message). You can reply to messages normally. Please advise how to fix the problem.

All Replies (7)

Mapenzi
Mapenzi
  • Top 25 Contributor
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Does the same happen if you start Thunderbird in "Troubleshoot Mode"? https://mzl.la/3AbU5jz

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witkowskigalaxy
witkowskigalaxy Question owner
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Unfortunately, I tried this method. It did not fix the problem.

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Mapenzi
Mapenzi
  • Top 25 Contributor
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Some problems can be provoked by the use of antivirus software https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

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Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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witkowskigalaxy, are you still having trouble?

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witkowskigalaxy
witkowskigalaxy Question owner
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Yes, the problem still exists. Even the Ctrl +n shortcut does not work.

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sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1511812

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Mapenzi
Mapenzi
  • Top 25 Contributor
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Which is your Thunderbird version?

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